Position Title: Service Provisioning Officer
Reporting to: Director of Fabrix
Location: Edinburgh, UK
Hutchinson Networks is one of the fastest growing technology companies in the UK. We specialise in provisioning of IT infrastructure and networking services worldwide.
Fabrix is a public cloud platform built by Hutchinson Networks team in 2015. Fabrix is a Cisco case study in software defined networking, providing a growing list of cutting-edge cloud services to our clients including IaaS, backup, disaster recovery, business connectivity and hosted voice.
We are currently looking for an experienced Service Provisioning Officer to support the growing Fabrix customer base.
Fabrix offers a range of products and services supported by a number of vendors. The Service Provisioning Officer ensures that these products and services are delivered to our customers in an efficient, timely and accurate manner, processing all incoming internal and external orders, requests and modifications.
Servcie Provisioning Officer is responsible for managing orders through proactive chasing the vendors and internal teams for updates, passing those updates to the customer, and managing customer expectations throughout the service provisioning process. The role also requires the Service Provisionign Officer to follow carrier escalation paths to own and drive escalations when necessary to make sure that orders are kept fluid, identify and resolve issues causing delays.
This role would suit a highly organised and methodical individual who is equally comfortable speaking with customers and vendors, as well as other departments internally. The successful candidate will be technically proficient, extremely attentive to detail and comfortable interfacing with web-based vendor portals.
Essential Skills and Experience: