work with us

Position Title:  IT Service Desk Support Analyst

Location:           Edinburgh, UK (office-based role)

Salary:               Dependent on experience

 

Hutchinson Networks

Hutchinson Networks is a global IT strategy and delivery company. We help clients navigate the transition to a modern IT environment through expert technical advice, complex implementations, and proprietary hosted solutions.   Our solutions power some of the largest multi-national companies, critical public sector infrastructure, dynamic start-ups and disruptive technology firms. Hutchinson Networks has worked in 75+ countries and is headquartered in Edinburgh, UK.

Company Benefits

  • Flexible approach to working hours, including the potential to work from home
  • 30 days holiday, increasing to 35 days holiday after 5 years of service
  • Good career progression opportunities and regular training
  • Company Pension scheme
  • Relaxed dress code
  • Modern office facilities and complementary tea and coffee

Men-writing-on-board

what we're looking for in you

business meeting

Position Overview

This is a brand-new position in Hutchinson Networks newly created IT Service Desk. The IT Support Analyst will be part of a small team and will be the primary contact for logging, triaging and resolving Incidents and requests and ensuring they are dealt with in a timely, efficient and professional manner.

 

You will provide assistance with desktop hardware, software and other related technologies and elevate to 2nd/3rd line support as required.

 

Skills required

The successful candidate will have previous experience working in a technical support desk. The key skills and experience for this role are as follows.

 

  • A passion for technology and excellent problem-solving skills
  • Strong knowledge of ITIL processes ideally with ITIL qualification
  • Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
  • Able to multi-task and work effectively in a high-pressure environment

get in touch

action-blur-close-up-735911

Want to give us a call instead? Call us on: +44 (0)131 554 3438

By submitting this form you consent to us using your data to contact you in relation to your query. More information is in our Privacy Policy.

We’d also like to keep you up to date with upcoming webinars, our news and events. Please tick the boxes below if you would be happy to receive these messages. (You are free to change your mind at any time).
By emailBy Phone