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Position Title:  IT Service Desk Support Analyst

Location:           Edinburgh, UK (office-based role)

Salary:               Dependent on experience


Hutchinson Networks

Hutchinson Networks is a global IT strategy and delivery company. We help clients navigate the transition to a modern IT environment through expert technical advice, complex implementations, and proprietary hosted solutions.   Our solutions power some of the largest multi-national companies, critical public sector infrastructure, dynamic start-ups and disruptive technology firms. Hutchinson Networks has worked in 75+ countries and is headquartered in Edinburgh, UK.

Company Benefits

  • Flexible approach to working hours, including the potential to work from home
  • 30 days holiday, increasing to 35 days holiday after 5 years of service
  • Good career progression opportunities and regular training
  • Company Pension scheme
  • Relaxed dress code
  • Modern office facilities and complementary tea and coffee


what we're looking for in you

business meeting

Position Overview

This is a brand-new position in Hutchinson Networks newly created IT Service Desk. The IT Support Analyst will be part of a small team and will be the primary contact for logging, triaging and resolving Incidents and requests and ensuring they are dealt with in a timely, efficient and professional manner.


You will provide assistance with desktop hardware, software and other related technologies and elevate to 2nd/3rd line support as required.


Skills required

The successful candidate will have previous experience working in a technical support desk. The key skills and experience for this role are as follows.


  • A passion for technology and excellent problem-solving skills
  • Strong knowledge of ITIL processes ideally with ITIL qualification
  • Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
  • Able to multi-task and work effectively in a high-pressure environment

get in touch


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